Asistian’s unified inbox connects your WhatsApp, Facebook Messenger, and Instagram accounts into one place, giving your whole team a clear view of every customer interaction — without switching between apps or devices.Documentation Index
Fetch the complete documentation index at: https://help.asistian.com/llms.txt
Use this file to discover all available pages before exploring further.
Supported channels
Connect one or more WhatsApp Business numbers using Meta’s official API. Your phone keeps working as normal.
Facebook Messenger
Receive and reply to Messenger conversations from your Facebook business pages.
Instagram Direct
Handle Instagram DMs and story replies alongside your other channels.
Key capabilities
Custom inboxes and stages
Organize conversations by creating inboxes that match your business workflow — for example, separate inboxes for sales, support, or each branch location. Within each inbox, define custom stages (such as New, In Progress, or Closed) so every conversation has a clear status at a glance.Labels and tags
Apply labels to conversations to categorize them by topic, product, urgency, or any criteria that matters to your team. Labels make it easy to filter and find related conversations quickly.Internal notes
Leave private notes inside a conversation that are visible only to your team. Use notes to hand off context to a colleague, flag an issue, or record information that shouldn’t be sent to the customer.Quick-reply templates
Save frequently used responses as templates and insert them with a single click. Templates keep replies consistent and help your team respond faster, especially during busy periods.Conversation assignment
Assign any conversation to a specific team member so it’s clear who is responsible. Managers can reassign conversations as workloads shift or escalations arise.Navigating conversations
Use the sidebar to switch between inboxes and browse conversations by stage or label. The search bar at the top lets you find any contact or conversation by keyword. Filters let you narrow the list by channel, assigned agent, label, or date range.Getting started
Connect your channels
Go to Settings → Channels and follow the guided setup to link your WhatsApp, Facebook, and Instagram accounts.
Create your inboxes
In Settings → Inboxes, add inboxes that match your teams or workflows and define the stages you want to track.
Invite your team
Add team members under Settings → Team so they can be assigned conversations. See Team Management for details.