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Documentation Index

Fetch the complete documentation index at: https://help.asistian.com/llms.txt

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Asistian connects to Facebook Messenger through the Meta Messaging API, so every message sent to your Facebook Business Page lands directly in your unified inbox. Your team sees Messenger conversations side by side with WhatsApp and Instagram threads, and your AI assistants can respond to customers around the clock — no manual monitoring required.

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Overview

Facebook Messenger is often the first place customers reach out when they find your business on Facebook. With Asistian, those conversations are captured the moment they arrive, complete with delivery and read receipts so you always know the status of each message. AI assistants handle common questions immediately, and your team can take over whenever a conversation needs a personal touch.

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Prerequisites

Before connecting Facebook Messenger, make sure you have:
  • A Facebook Business Page (a personal Facebook profile is not supported)
  • Admin access to the Facebook Page you want to connect
  • A Meta Business account with the Page under its management is recommended for teams managing multiple assets

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Connect Facebook Messenger to Asistian

1

Open channel settings

In your Asistian dashboard, navigate to Settings → Channels, then click Add channel and select Facebook Messenger.
2

Sign in with Meta

Click Connect with Meta. A Meta login window opens. Sign in with the Facebook account that has admin access to your Business Page.
3

Select your Facebook Page

Choose the Facebook Business Page whose Messenger inbox you want to connect to Asistian. Only Pages where you have admin access will appear in the list.
4

Authorize Messenger permissions

Review the permissions Asistian needs — including access to Page messages and messaging metadata — and click Confirm to grant them.
5

Configure your inbox

Give your Messenger channel a name, assign it to an inbox, and optionally select an AI assistant to respond to incoming messages automatically. Click Save to finish.
Your Facebook Page is now connected. New Messenger conversations appear in your unified inbox in real time.

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Data Asistian receives from Facebook Messenger

When a customer messages your Facebook Page, Asistian receives the following information:
  • Facebook user ID — a unique identifier for the customer within Facebook
  • Profile name — the customer’s Facebook display name
  • Profile picture — the customer’s current Facebook profile photo
  • Message content — the full text of each message
  • Timestamps — when each message was sent
  • Delivery and read receipts — confirmation that your messages were delivered and opened by the customer
This information is stored securely and used to build conversation history, power AI responses, and populate your CRM contact records.

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How conversations appear in the unified inbox

Each Messenger conversation appears as a thread in your Asistian inbox, labeled with your Facebook Page channel name. The customer’s profile name and picture are shown so your team can identify who they’re speaking with at a glance. Conversations are sorted by most recent activity alongside your WhatsApp and Instagram threads. From the unified inbox you can assign conversations to team members, add internal notes, apply labels, and view the full message history — including delivery and read receipt status for every outgoing message.
Your use of Facebook Messenger through Asistian is subject to Meta’s Platform Terms and the Facebook Page Policies. All data received from Messenger is processed in accordance with these terms. Asistian does not use Messenger data for advertising or share it with third parties outside the scope of providing the service to your business. Review Meta’s policies to ensure your messaging practices remain compliant.