Asistian’s AI assistants are not classic rule-based chatbots. They are powerful AI agents that live inside your conversations and handle real customer interactions — answering questions, booking appointments, qualifying leads, and creating tasks — while your team focuses on closing deals and delivering great service.Documentation Index
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What AI assistants can do
Answer FAQs
Respond instantly to common questions about your products, services, hours, pricing, and policies — at any time of day.
Book appointments
Schedule appointments directly in the conversation without any human involvement. See Appointments for details.
Qualify leads
Ask the right questions to identify which prospects are ready to buy, so your sales team focuses on the most valuable opportunities.
Create tasks
Automatically create follow-up tasks based on conversation outcomes, keeping your pipeline moving without manual effort.
How assistants differ from chatbots
A traditional chatbot follows a fixed decision tree and fails the moment a customer asks something unexpected. Asistian’s AI agents understand natural language, adapt to the flow of a real conversation, and use the information you provide to give accurate, helpful responses. They work across WhatsApp, Facebook Messenger, and Instagram using the same configuration.Creating and configuring an assistant
Name and describe the assistant
Give the assistant a name (for example, “Sales Assistant” or “Booking Agent”) and write a description of its purpose. This helps you manage multiple assistants on higher plans.
Configure its instructions
Write the instructions that define how the assistant should behave — what it can help with, what tone to use, and any information it needs to answer your customers’ most common questions.
Assign it to a channel
Select which inbox or channel the assistant should cover. You can assign different assistants to WhatsApp, Facebook, and Instagram, or specialize them by purpose (receptionist, sales, support).
Handing off to a human agent
Your customers can always reach a real person. At any point in a conversation, a team member can take over from the AI — or a customer can request a human directly. The conversation history is fully visible to the agent so they have all the context they need.Customers can always ask to speak with a human, and your team can take over any AI-handled conversation at any time. The AI never blocks access to a real person.
AI conversation quotas by plan
Each plan includes a monthly quota of AI-handled conversations. A conversation counts as one session with a single customer contact.- Starter
- Growth
- Scale
1 AI assistant — 1,000 AI conversations per month included.Ideal for entrepreneurs and small businesses handling FAQs, appointment booking, or lead qualification on a single channel.
All plans include access to WhatsApp, Facebook Messenger, and Instagram. Higher plans also unlock advanced analytics and automation features.
Frequently asked questions
Can I run different assistants on different channels?
Can I run different assistants on different channels?
Yes. You can assign each assistant to a specific inbox or channel. For example, you might use one assistant to handle WhatsApp inquiries and another dedicated to Facebook Messenger.
What happens when the monthly conversation quota is reached?
What happens when the monthly conversation quota is reached?
Once your quota is used, conversations continue but the AI assistant will not respond automatically. Your team can still reply manually. You can upgrade your plan at any time to increase your quota.
Can I update my assistant's instructions after it goes live?
Can I update my assistant's instructions after it goes live?
Yes. You can edit the assistant’s instructions at any time. Changes take effect immediately for new conversations.